Privacy
Privacy policy
firm-pillar respects your privacy. This policy explains how we collect, use, and protect personal information when you interact with our website or services.
Information we collect
We collect information you provide when you email us, including your name, email address, and details about your pet’s care needs. We also receive basic technical data such as browser type and device settings to help maintain site performance.
How we use information
We use your information to respond to enquiries, design suitable care plans, and maintain service records. We do not sell personal data to third parties.
Legal basis
We process personal information to fulfil contracts, respond to requests, and meet legitimate interests in providing quality care. Where required, we request consent before using optional data.
Data retention
We keep service records only as long as necessary to support ongoing care and to meet legal obligations. Records are reviewed periodically for accuracy and relevance.
Your rights
You can request access, corrections, or deletion of your personal information. You may also object to processing in certain circumstances. Contact us via email for any privacy requests.
Security measures
We use secure storage, access controls, and staff training to protect personal data. Only authorised team members can access sensitive information.
Third-party services
We may use service providers for hosting and analytics. These providers must meet data protection standards and are only permitted to process information on our instructions.
Updates to this policy
We may update this policy from time to time to reflect legal or operational changes. Updates are published on this page with a revised date.
Last updated: April 2026